This position is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism. As IT Support Analyst, is to provide exceptional customer service and support end user technology and maintain 100% availability of all IT related systems and software.

Do you like to work on computers? Are you the go-to person in your family whenever they have computer issues? Are you reliable and committed to learning? Are you good at troubleshooting computer problems?

This is a great opportunity to learn the IT in's and outs of a stable and growing company. You will be working with a small team of IT and report directly to the IT Manager.

Requirements:

• Provide a high level of professionalism and customer service.
• 1 year of providing outstanding customer service.
• Desire to learn and grow with the company.
• Responsibilities include, but not limited to fielding calls/chat requests, remote assisting users across Austin and San Antonio, troubleshooting hardware, software installation, service and maintain printers, help address user questions, deploying new user setups, and working with VOIP phones.
• Prioritizes and appropriately escalates issues to assure timely problem resolution.
• Coordinates and interacts with other IT teams and functions as a liaison between IT and users to communicate end-user needs and unsure effective solution are implemented.
• Coordinates implementation, installation and training.
• Maintains records via shared knowledgebase of work activities and documents recurring, difficult or complex problems; identifies trends, recommends solutions and resources.
• Coordinates contact with Vendors as needed to assist with support activities.
• Offer timely technical support and teach associates how to utilize computers correctly.
• Organizing and time-management skills.

Travel

• Willing to drive to office locations within two hours of home office

Rollout of Corporate/Regional Mandated Initiatives and Projects

• Work with Regional Managers to successfully implement all initiatives and projects.
• Meet time frame and projected completion dates as it pertains to the total project rollout.
• Work with end user to provide clear communication on how initiatives will impact business.
• Maintain Computer Room Standards for wiring, equipment and operations and insure only approved FSR Supplied (or Approved) equipment installed.

Maintain and pursue technical training

• Strive to improve skill level to maintain competitive advantage as it pertains to software and hardware support of new platforms and technology.

QUALIFICATIONS

• High School Diploma or GED equivalent required.
• Associate Degree/Bachelor's Degree and/or related certification preferred.
• 1-2 years' experience in a Corporate environment preferred.
• Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.
• Up-to-date knowledge of the latest IT and software trends.
• Strong Customer Service.
• Ability to work well with people.
• Ability to quickly establish good working relationships.
• Capable of working without day-to-day direction from supervisor but knows when to solicit input.
• Ability to train, educate, and problem-solve with staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25lbs.

Must be able to sit for extended periods of time.

Must have finger dexterity for typing/using a keyboard.